Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern all online sales of products (“Products”) by SURKO LIMITED (“we”, “us”, or “our”) through our website www.surkolimited.co.uk By placing an order, you agree to be bound by these Terms.

2. Eligibility to Purchase

To place an order, you must:

Be at least 18 years of age, or have consent from a parent or legal guardian.
Provide accurate, current, and complete contact and payment information.

3. Product Information

We make reasonable efforts to ensure that product descriptions and representations on our website are accurate.
We aim to portray product appearance—such as colour, finish, and texture—as closely as possible.
However, due to differences in screens, devices, and display settings, actual product appearance may vary slightly. Colour tones, for example, may differ based on your display.

4. Order Acceptance and Fulfilment

All orders are subject to product availability and our acceptance.
We reserve the right to decline or cancel any order, especially those that appear to be bulk purchases for unauthorized resale.
A binding contract is formed once your order is accepted and dispatched.

5. Pricing and Payment

Product prices are listed on our website and are exclusive of VAT.

Delivery charges:

Free delivery on orders over £199.99.
Standard delivery charges apply to orders under £199.99, as displayed at checkout.

Pricing and availability may change at any time without prior notice.

In rare cases of product unavailability, we will notify you by email.
Orders must be paid in full using accepted payment methods prior to dispatch.

6. Shipping and Delivery

We offer next working day delivery within the UK Mainland (excluding weekends).
For the Channel Islands, Isle of Man, Northern Ireland, and international destinations, please allow 4–5 working days.
Customers outside the UK Mainland are responsible for customs duties, VAT, or other local taxes.
Orders are usually processed within 1 business day. Processing times may vary during busy periods.
Business customers must inspect goods upon receipt and notify us in writing of any damage within 5 days. Failure to do so may void any claim for damage.

7. Returns and Refund Policy

Due to the nature of disposable products and hygiene concerns, the following conditions apply:
Returns are accepted within 7 days of delivery for a refund or exchange.
Claims for damaged or incorrect items must be submitted within 5 days, with supporting photographic evidence.
Products must be returned in their original, unused condition, including any promotional items.
If an order was placed by mistake, the customer is responsible for return shipping costs.
In the case of incorrect items sent, we will cover return shipping and promptly send the correct item.

8. Product Use Disclaimer

Our Bagasse/disposable products are intended for single-use only and must be used as directed.
We are not responsible for any issues arising from misuse, improper storage, or repurposing of products.
It is your responsibility to ensure that products meet your specific use requirements (e.g., food contact safety, temperature tolerance).

9. Intellectual Property

All branding, trademarks, designs, and content on our website are the property of SURKO LIMITED and may not be reproduced, copied, or used without prior written consent.

10. Complaints

If you have a complaint, please contact us via the contact details listed on our website or in writing to the address provided on our website.

11. Limitation of Liability

Our liability is limited to the total purchase price of the products purchased.
We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.

12. Privacy Policy

Your personal information will be used in accordance with our Privacy Policy. We are committed to protecting your data and ensuring secure online transactions.

13. Governing Law

These Terms are governed by the laws of the United Kingdom, and any legal disputes shall be handled by United Kingdom courts.

14. Changes to Terms

We reserve the right to update or revise these Terms at any time. Continued use of our website or services after such changes are posted will signify your acceptance of the updated Terms.